*for Teams Rooms devices
Continuous support activities:
- Automatic update set-ups for operation systems and Teams app.
- Manual monthly/quarterly version updates of additional devices (cameras, speakers, microphones):
And other devices
- Device backround image customization based on the company's needs.
- Training the customer-side contact to quickly identify errors and to eliminate the problem.
- Configuration of automatic device restarts.
Dealing with running errors:
- Quick instruction over the phone to get the device working.
- Error detection and solution via remote management (TeamViewer).
- Identifying the error through Microsoft Teams Admin Centre and solving it.
- On-site support to get the device working.
Prerequisites for providing the service:
- 365 admin rights or atleast Teams admin rights are required.
- TeamViewer will be installed on the device (the password is stored in IT Glue).