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Your Baltic partner for IT support,
cybersecurity & cloud

From day-to-day support and Microsoft licensing to cloud and cybersecurity —
Primend gives Baltic companies one accountable partner across the full IT stack.

Request a quote Explore services
12+
YEARS OF EXPERIENCE
700+
CUSTOMERS ACROSS THE BALTICS
100+
IN-HOUSE SPECIALISTS
7×
MICROSOFT PARTNER OF THE YEAR
WHAT WE DO

End-to-end IT for Baltic businesses

One partner for everything from the helpdesk to the boardroom — strategy, deployment and 24/7 operations.

IT support

IT support

24/7 user support, device management & proactive monitoring.

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Cybersecurity

Cybersecurity

Risk analysis, MDR, Zero Trust and compliance (NIS2, ISO 27001).

Read more
Microsoft licenses

Microsoft licenses

CSP licensing, optimisation and advisory across Microsoft 365 & Azure.

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Cloud services

Cloud services

Microsoft 365, Azure migration, licensing & architecture.

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TRUSTED ACROSS THE BALTICS

Trusted IT delivery across the Baltics

From advisory and leadership alignment to secure deployment and daily operations — Primend helps companies modernise IT across teams with one trusted partner.

  • 24/7 service desk & device management
  • Cybersecurity, MDR and NIS2 readiness
  • Microsoft license advisory & optimisation
  • Microsoft 365 & Azure cloud architecture
  • Backup, DR & business continuity
  • Ongoing support and continuous improvement
12+
YEARS OF EXPERIENCE
700+
CUSTOMERS ACROSS THE BALTICS
100+
INHOUSE SPECIALISTS
7
TIMES MICROSOFT PARTNER OF THE YEAR
95.69
CUSTOMER FEEDBACK (CSAT INDEX)
81
PRIMENDIAN MOTICHECK SCORE
48 000
CUSTOMER INQUIRIES IN A YEAR
1H 15MIN
AVERAGE INITIAL RESPONSE
10 000+
USERS WE PROVIDE SUPPORT
ISO 9001
QUALITY MANAGEMENT
ISO 27001
INFORMATION SECURITY
3
BALTIC COUNTRIES COVERED
TRUSTED BY

Some of the customers who trust us

Primend's reliability is built on long-term partnerships with leading Baltic companies across every sector.

Thermory
Maag
Coop
Eften
Elke
Kapitel
Netgroup
Mainor
Olerex
MICROSOFT 365 WITH PRIMEND

Get the maximum out of Microsoft 365

Everything your team needs to work productively — in one secure cloud platform. As a 7× Microsoft Country Partner of the Year, we don't just resell licenses — we make Microsoft 365 work for your business.

THE PRIMEND ADDED VALUE
  • Dedicated Customer Success Manager — Maximising your Microsoft investment
  • Microsoft Licensing & Optimisation Guidance — Staying compliant and cost-efficient
  • Access to Microsoft Specialists — Expertise in cloud, security and productivity
  • Proactive Business Reviews — Identifying improvement opportunities
  • Training & Enablement Resources — Supporting users and administrators
  • One Accountable Partner — Licensing, cloud, security and support
Explore Microsoft licensing

Software apps

Word, Excel, PowerPoint, Outlook — always the latest versions, on every device.

Collaboration

Exchange, Teams and SharePoint — email, chat, meetings and file sharing in real time.

Cloud storage

OneDrive — 1 TB per user, backed up and available anywhere.

Security

MFA, end-to-end encryption and Advanced Threat Protection built in.

Productivity

Tools that help teams communicate, share and collaborate seamlessly.

Always current

Microsoft updates the platform continuously — new features, no upgrades.

CYBERSECURITY

Cybersecurity is a leadership decision

Primend's core security services move you from scattered tools to systematic,
managed cybersecurity — one trusted partner across the Baltics.

NIS2 compliance Risk analysis & audits Crisis plans Cyber Insurance Employee training ISO 27001

IT support services

24/7 user support, device management and proactive monitoring.

Microsoft cloud services

Microsoft 365, Azure migration, licences and architecture.

Microsoft 365 Copilot

Copilot deployment, training and pilot projects for your team.

NEW

Cybersecurity

Risk assessment, MDR, Zero Trust and compliance (NIS2, ISO 27001).

Business analytics

Power BI dashboards, data warehouse development and Fabric solutions.

Primend Cloud

Private cloud hosted in Estonia for business-critical systems.

From risk analysis to cyber insurance — one accountable partner.

Explore Primend Cybersecurity
IT SUPPORT & MANAGEMENT

Reliable IT operations for Baltic teams

Day-to-day support, network management and server maintenance that keeps your business running — with a focus on preventing problems before they happen.

User support

Fast, friendly helpdesk support that resolves device and software issues quickly — keeping your team productive and preventing repeat problems.

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Network management

Proactive network monitoring and secure configuration that keeps your office and remote users connected without interruption.

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Server management

Regular server maintenance with security patching, updates, log analysis, and performance tuning — so critical systems stay stable and protected.

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HOW WE WORK TOGETHER

From kick-off to continuous improvement

A proven 5-step journey — every step has a named owner on the Primend side, so accountability never gets lost. Onboarding is included, typically 2–6 weeks.

STEP 01

Kick-off

Align scope, timeline & success criteria.

STEP 02

Onboarding

Systems mapped, users enrolled, devices under management.

STEP 03

Hyper-care

Close-contact support & first IT roadmap.

STEP 04

Continuous cooperation

Educating your team, detailed planning.

STEP 05

Development

Improvements, IT budget planning and training.

Onboarding included · 2–6 weeks
Hyper-care · typically 2–6 months
See how we deliver
STRATEGIC ECOSYSTEM

Baltic expertise. Global alliances.

We partner with the world's leading technology vendors so Baltic businesses get proven solutions, priority support and enterprise-grade security — under one accountable roof.

AND MORE • Cisco • Sophos • Acronis • Barracuda • Bitdefender
CUSTOMER STORIES

Baltic leaders that rely on Primend

In their own words — retail, real estate, logistics, energy and automotive leaders on why they trust Primend as their single IT partner.

Learn with us — Live and on-demand

Primend Academy

Live webinars, in-person meetups and on-demand recordings on cybersecurity, Microsoft 365, Copilot and cloud — designed for Baltic IT and business leaders.

Browse all sessions
LATEST NEWS & INSIGHTS

What's new at Primend

Product launches, awards, security advisories and practical guides from our specialists.

All news
FAQ

Questions businesses often ask

Quick answers to the most common questions about Primend and how we work with our customers.

Request a quote

IT support, cybersecurity, Microsoft licenses and cloud services — under one accountable Baltic partner.

We operate across Estonia, Latvia and Lithuania.

Yes. We regularly take over support and infrastructure management from existing providers.

Pricing depends on company size, services and support requirements.

Yes. We help customers meet security, governance and compliance requirements.

Need cyber-secure IT, cloud
or Microsoft services?

If your business needs reliable IT support, robust cybersecurity, modern cloud or smarter Microsoft licensing — Primend is your partner. Let's talk.

Contact Us +372 637 0606