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Services
- IT Support Services
  
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- IT Support Services
  
  Helpdesk, User support, PC/server and network support, Azure and O365 public cloud support, M&A support
  
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  User support service
  
  The purpose of the user support service is to advise users on IT and information system usage issues ...
  
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  Support for servers and server services
  
  The service is aimed at offering quick and high-quality service both for Windows and Linux servers.
  
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  IT Manager and consultation service
  
  The service is designed for medium-sized companies (up to 250 users) that do not have their own IT ...
  
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  Support for consolidation and connection of systems
  
  One of the most important things is to take the IT systems that keep the business running to ...
  
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  Customer service and IT support for the Baltics
  
  We have fully integrated all Baltic teams as one, and we oﬀer support with the same values, helpdesk, ...
  
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  Enterprise Support
  
  We offer support for enterprises if you have business-critical systems that require special attention and maintenance.
  
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  Frequent requests and solutions
  
  The most frequently asked questions and answers to them.
  
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  Information about increasing IT-awareness
  
  Cyber security begins with every user’s behaviour on the Internet. Here are the most important things to remember.
  
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  Cybersecurity
  
  The cornerstone of organizations is their data, which may include confidential information, customer data, intellectual property, and more. ...
  
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  Primend Shield – Automated Security Monitoring
  
  Primend Shield is 24/7 automated security monitoring that helps meet NIS2 and DORA requirements. It detects threats in ...
  
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  CISOaaS - Assessing and developing information security maturity level
  
  The service helps to gain a comprehensive understanding of various information systems and applications, as well as the ...
  
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  M365 Premium
  
  M365 Premium - Best for businesses that require secure, remote work solutions with everything included in Business Standard, ...
  
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  M365 Back Up
  
  Organizations rely on Microsoft 365 and Entra ID for daily collaboration, workflows, and user management. While these platforms ...
  
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  Backup for Servers
  
  Primend offers backup service from your data centre to Primend Clolud environment. The data are zipped with Veeam ...
  
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  Cybersecurity Check-up with Primend
  
  Primend offers a web-based training platform designed to change user behavior, increase security awareness, and strengthen overall IT ...
  
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  Managed Security Monitoring
  
  Managed security monitoring is a subscription-based cybersecurity service that identifies IT system weaknesses and helps prevent security incidents ...
  
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  Microsoft Teams
  
  Accomplish more together across work, school, and life with Microsoft Teams. Get your team on the same page with ...
  
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  Teams Rooms for Microsoft Teams
  
  We are your go-to destination for revolutionizing your business meetings with the cutting-edge Microsoft Teams Meeting Room solution. ...
  
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  Personal productivity assistant Lenovo ThinkSmart View
  
  ThinkSmart View is smarter technology that will completely change how your employees work from the moment they start ...
  
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  Logitech - Microsoft Teams Video Conferencing Solution
  
  Logitech Video Collaboration Solutions for Microsoft Teams include everything you need for an efficient, productive meeting whether in ...
  
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  Meeting room solution support
  
  Automatic update set-ups for operation systems and Teams app. Manual monthly/quarterly version updates of additional devices (cameras, speakers, microphones). Device ...
  
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  Linux server management service
  
  The monthly management service includes: Identification of software and hardware faults; Monthly updating of the server software. Requires ...
  
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  Network solution as a service
  
  A secure and quick network solution that operates unnoticed at the background is the foundation for seamless work ...
  
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  Microsoft Cloud Services
  
  Microsoft 365 provides an all-inclusive solution to businesses in all sizes who seek to enhance your productivity and ...
  
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  Microsoft 365 Business packages
  
  Microsoft 365 is an integrated plan that includes solutions such as Windows 11, Office 365, and Enterprise Mobility ...
  
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  Microsoft 365 Security
  
  While consuming cloud services, it is vital that all security measures are in place. Otherwise, it poses serious ...
  
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  Office 365
  
  Office 365 provides team collaboration and video conferencing in addition to a large mailbox and a terabyte of ...
  
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  Microsoft Copilot
  
  Copilot is available for businesses of all sizes, and every company has an equal opportunity to elevate its ...
  
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  Microsoft 365 Licenses Optimization and Secure Score
  
  Primend is introducing a service aimed at optimizing your Microsoft 365 licenses and enhancing your security posture. This ...
  
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  Copilot Getting Started Offer
  
  The Copilot Getting Started Offer is a comprehensive, year-long program designed to help organisations confidently begin their AI ...
  
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  AI adaption
  
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  Cloud Security
  
  Primend is partnering with Microsoft to provide reliable and secure cloud services.
  
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  Primend Cloud 2.0
  
  Primend Cloud is your choice if your on-premise solution is no longer sufficient. Some workloads just need a ...
  
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  Azure
  
  Transform the datacenter with Azure - Deliver a resilient, elastic infrastructure in your datacenter, in the cloud, or ...
  
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  Primend Azure Support
  
  Take advantage of highly available, scalable, and secure cloud infrastructure with Azure — and only pay for the ...
  
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  Azure for developers
  
  Moving to a modern cloud platform such as Microsoft Azure helps smaller software development companies level the playing ...
  
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  Other Services
  
  Through our portfolio we have the capability to deliver a broad range of services and solutions to meet ...
  
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  Cloud Service for Entrepreneur
  
  Primend has good experience that enables us to build IT systems and business processes correctly and sustainably. Those ...
  
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  Primend Cyber Insurance
  
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  Trainings
  
  Here you can find our various training courses. Training can be conducted both on-site and virtually.
  
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  Microsoft 365 Basic Training
  
  Microsoft 365 Basic Training: Outlook, MS Teams, OneDrive, SharePoint.
  
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  Introductory Training for Microsoft Teams
  
  Microsoft Teams training plan: General recommended settings for Microsoft Teams, Principles of creating teams and channels in Microsoft ...
  
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  Advanced Training for Microsoft Teams
  
  Microsoft Teams training plan: Detailed overview of Microsoft Teams settings and personalization options, Notification settings in Teams, Good ...
  
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  Introduction to Microsoft Copilot
  
  In this training, we introduce the main ways to use Copilot in Microsoft 365 Copilot Chat, Outlook, Teams, ...
  
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  Microsoft Copilot Training
  
  Microsoft Copilot training is designed for companies that want to help their employees use artificial intelligence in everyday ...
  
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  Cyber Security Training
  
  The purpose of the training is to introduce different cyberattack methods. By knowing these an organization can prevent ...
  
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  Cyberattack Simulation
  
  Cyberattack simulation allows you to launch realistic attack scenarios that help identify and locate vulnerable users before a ...
  
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  Microsoft OneDrive Training
  
  Microsoft OneDrive is a cloud service platform that allows users to store and sync documents, providing easy access ...
  
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  Microsoft 365 Cloud Environment Security Training for IT Administrators
  
  Microsoft 365 cloud environment security refers to the set of practices, tools, and technologies designed to protect the ...
  
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  Microsoft Applications Trainings
  
  Microsoft offers a variety of applications to enhance workflow and team collaboration, such as Planner, To-Do, Loop, Bookings, ...
  
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- Microsoft 365 Copilot Gets Even More Accessible
  
  Good news for businesses looking to accelerate productivity with AI! Microsoft is making Microsoft 365 Copilot more accessible for organisations of all sizes with lower entry costs, greater licensing flexibility and continued promotional offers. Microsoft 365 Copilot Business delivers the same powerful AI capabilities as standard Microsoft 365 Copilot, but at a price designed for small and medium-sized businesses with up to 300 users.
  
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  Implementing the National Cybersecurity Law in Practice: Where Should Companies Start?
  
  For many companies, the requirements of the National Cybersecurity Law and the NIS2 Directive are no longer just a theoretical issue. Increasingly, they involve very practical work: understanding the current situation, assessing risks, assigning responsibilities, organising documentation and implementing processes that also work in day-to-day operations.
  
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  Is an annual security check enough to protect your company’s data?
  
  A few years ago, many companies considered it normal to check their security weaknesses once a year. Often, this was done because of an audit, procurement requirement or customer request. Today, this is no longer enough.
  
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  10 Cybersecurity Principles for Executives, with Practical Solutions
  
  Cybersecurity is no longer only an IT department issue. It is a management topic that directly affects business continuity, investments, reputation and customer trust. The Estonian Information System Authority’s 10 cybersecurity principles for top executives provide a strong framework for looking at cybersecurity systematically and as part of management responsibility. But once the principles are clear, the next question is: how can they be put into practice in a real organisation? Cybersecurity is not just a technical checklist. It is a question of leadership, responsibility and business resilience.
  
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  Protect your business. Cybersecurity is a business risk.
  
  Why is cybersecurity a leadership issue? A cyberattack is no longer just a concern for the IT department. It is a leadership issue that affects business continuity, cash flow, reputation, and customer trust. Estonia’s Information System Authority has made this explicit in its guidance for top executives: information security needs a systematic approach, clear ownership, adequate resources, and a culture that values cybersecurity.
  
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  How to Prepare for Growing Cyber Threats
  
  Cyber threats have become an everyday reality for every company and individual. Kristo Karu, Head of Infrastructure and Cloud Services at Primend, shared practical insights in his recent webinar on how to better protect yourself and your organization.
  
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  Exchange Online to Retire Basic Authentication
  
  Exchange Online will permanently remove support for Basic authentication for Client Submission (SMTP AUTH). The change will roll out gradually starting the second half of 2027, when a percentage of Basic auth submissions will begin failing.
  
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  Important Changes to Microsoft Licences and Prices in 2026
  
  In 2025 and 2026, several significant price changes and product updates will take effect for Microsoft business customers. These changes affect Microsoft 365 and Teams packages as well as the new Copilot offering.
  
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  Primend is recognized as the winner of 2023 Microsoft Estonia Partner of the Year
  
  Primend today announced it has won 2023 Microsoft Partner of the Year Award in Estonia. The company was honored among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology.
  
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  Cloud service focused companies Primend and Digifi will merge
  
  The purpose of the merger of Primend and Digifi is to be even more successful in the Estonian market by joining companies with similar service models and experienced specialists in their field in the environment of rapid growth. The merger will help Primend increase their physical presence in the Southern Estonian region to offer even higher quality and more personalized service to the existing and new customers. After the merger, Primend will have already 100 employees in the three Baltic countries.
  
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  Press Release | Primend and Bondora give desktop computers to two schools
  
  With the help of Bondora and Primend, Tallinn Free Waldorf School and Vändra Gymnasium now have 25 working desktop computers.
  
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  Press Release | Primend gives tablets computers to Ida-Viru Central Hospital
  
  Estonian IT company Primend OÜ gives tablet computers for implementation of activities under the stroke treatment development project of Ida-Viru Central Hospital.
  
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  Primend helped SYNLAB to gift tablets to general nursing homes
  
  Estonia’s largest medical laboratory SYNLAB is to gift tablets to nursing homes, helping their inhabitants communicate with their relatives.
  
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  Press Release | Primend and Iteraction to merge
  
  Primend has come to an agreement with an Estonian IT company Iteraction, to merge our businesses. The merger will support Primend’s expansion in Baltic cloud services market with an improved team and knowledge.
  
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  Primend is the Microsoft Partner of the Year 2020 in Estonia
  
  We are proud to announce that Primend has won the Microsoft Partner of the Year 2020 Estonia award.
  
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  Elering implemented remote work tool Microsoft Teams with the help of Primend
  
  During the past weeks, many companies have had to manage in a new situation where the former work habits had to be revised and due to the emergency situation, it was necessary to find possibilities for the employees to work at home as much as possible.
  
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  M365 Copilot Business licenses for small and mid-sized businesses
  
  Microsoft is launching a new product Microsoft 365 Copilot Business on December 1, 2025. Designed specifically for small and mid-sized businesses already with Business Suit licenses. This new product delivers the full power of Microsoft 365 Copilot at a friendly price point - just €21 per user per month (regular Copilot license is €30 per month).
  
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  Copilot Licenses 50% Off Until the End of the Year
  
  Until December 31, you can purchase 10 Copilot licenses with a one-time annual payment at a 50% discount.
  
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  Monthly billing for Microsoft 365 Copilot annual term subscriptions
  
  A monthly billing option for annual term subscriptions of Copilot. Starting on December 1, 2024, customers who purchase annual term subscriptions of Microsoft 365 Copilot will have the option to pay on a monthly basis instead of making an upfront annual payment.
  
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  Microsoft price increase for monthly billing for annual term subscriptions from April 1, 2025
  
  Microsoft is introducing 5% price increase to the monthly billing plans for annual subscriptions – 1st of April, 2025. This change aims to continue providing customers with cash flow flexibility while maintaining the value and benefits of Microsoft services, thus Microsoft will standardize the monthly billing price for all new and renewing annual term subscriptions starting on April 1, 2025.
  
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  Teet Raudsep - CEO of Primend Group
  
  Teet Raudsep has been selected as the new CEO of the international IT services company Primend Group. He will begin the leadership of the company starting from December 2. The current acting CEO, Tõnis Tikerpäe, will continue to serve as a board member of Primend Group and its subsidiaries.
  
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  Important Microsoft 365 licensing changes in Europe
  
  Microsoft recently announced that starting October 1, 2023, it will be possible to purchase Microsoft 365 licenses without Teams
  
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  Primend is now a Microsoft Solutions Partner for Modern Work
  
  Microsoft Solutions Partner designation is a recognition program within the Microsoft Partner Network that acknowledges organizations for their expertise and capabilities in delivering Microsoft-based solutions to customers. The program aims to help customers identify and engage with trusted partners who possess the necessary skills, knowledge, and experience to effectively implement and support Microsoft technologies.
  
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  Microsoft announced important price changes
  
  On April 1, 2023, Microsoft will adjust Cloud services prices for EU, Norway and the UK for local currency fluctuations (FX Rates). Starting April 1, 2023, pricing for Microsoft cloud services will increase by +11%.
  
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  Webinar | Incredible Power Platform – make your life easier
  
  Highlights of the year! This April European Power Platform conference was held in Berlin and our dynamic trio of presenters would like to share highlighted news and topics mentioned there.
  
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  Webinar | How to grow your business with Microsoft Commercial Marketplace?
  
  Microsoft Commercial Marketplace is one of fastest growing digital sales channels. Learn why you should publish your app in Marketplace to gain visibility in other markets and gain new customers. Join our digital event on May 31st starting 10.00 and get familiarized with the benefits of transactable app publishing. Value proposition – what’s in it for me?
  
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  Webinar | Protect your identity with YubiKey password-free authentication
  
  An identity has long been not just a username and password, but must include an additional security layer to protect data and access to ensure data integrity.
  
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  Webinar | Migrate Your Datacenter to the Cloud with Azure Migrate
  
  Azure Migrate enables you to run assessment and migrate from VMware, Hyper-V and physical servers environment.
  
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  Webinar | What is the cost of cloud based analytics?
  
  Companies need to be able to seize new opportunities on the fly and make business-critical decisions quickly.
  
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  Webinar | Accelerate your transition to the cloud
  
  In this webinar, we will go through the steps involved in migrating workloads into the cloud with Azure Migrate.
  
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  Webinar | Trained AI for business tasks
  
  Microsoft has trained Cognitive Services AI to understand spoken and written content, to recognize people and emotions, and to make decision.
  
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  Webinar | How to collect data for business decisions
  
  Business decisions must be based on facts. Fact collection and reports generation are often tedious and time consuming.
  
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  BALTIC TRAVEL GROUP: Inese Avenīte | Board Member
  
  The collaboration between Baltic Travel Group and Primend began during one of the most challenging periods in the travel industry. The COVID-19 pandemic and, later, the war in Ukraine caused unprecedented disruptions, forcing companies to scale back budgets and rethink their strategies.
  
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  NOBE: Priit Nigols | Board Member
  
  NOBE’s collaboration with Primend began in November 2023, when NOBE needed to create an entirely new IT infrastructure.
  
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  Primekss: Santa Sauša | IT Process Lead
  
  The first step in organizing IT processes was providing Primend’s technical support service, which ensures timely problem resolution and prompt handling of issues. The primary focus in the continued collaboration between the two companies is to enhance automation and security processes, fully utilizing the tools available in the Microsoft environment.
  
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  MAXIMA: MAXIMA – HR department
  
  One of the benefits of choosing Primend as the IT partner for the HR department is the confidence that Primend experts will find the most suitable solutions for each company, recommending how to wisely and fully utilize the existing infrastructure base.
  
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  ZAB Dalderis&Repšs : Agris Repšs | Sworn Attorney/Partner
  
  One of the important success factors in solving and developing IT issues is the informal, honest communication-oriented cooperation between the two companies. Such an approach strengthens the collaboration, allowing for a more successful and operational exchange of ideas, problem situations, decision-making and joint projects.
  
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  Baltika Group: Ahti Laansoo | IT Manager
  
  Baltika Group celebrating its 95th anniversary this year is a fashion company with a long history operating in the Baltic countries, that started to work with Primend in 2021 as an organization with about 170 employees at the time.
  
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  Elvi: Igors Indriksons | IT manager
  
  Since IT-related matters closely affect the daily operations of the stores and such critical business processes as inventory management and product orders, ELVI decided to hire professional help. In December 2021, ELVI started cooperation with Primend, and within a couple of months, the main IT infrastructure issues were promptly and efficiently reorganized.
  
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  Veho Baltics: Siim Susi | Head of IT Baltics
  
  The first step in the cooperation was a comprehensive audit of Veho SIA: it included mapping of all the hardware and software used in the company and interviews with all the employees to find out the most critical sore points for the users. All the network equipment, security settings, age of the equipment and connections were also checked, as well as server hardware, platforms, operation systems and links.
  
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  Corporate Responsibility
  
  From the very beginning Primend’s goal has been to improve the quality of life of our people, our clients and the communities where were we operate, thus the initiative Primend For was established.
  
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  ISO certificate
  
  ISO certifications cover all services provided by Primend in Estonia, Latvia, and Lithuania.
  
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- Featured news and events
  
  Blog
  
  Microsoft 365 Copilot Gets Even More Accessible
  
  Good news for businesses looking to accelerate productivity with AI! Microsoft is making Microsoft 365 Copilot more accessible for organisations of all sizes with lower entry costs, greater licensing flexibility and continued promotional offers. Microsoft 365 Copilot Business delivers the same powerful AI capabilities as standard Microsoft 365 Copilot, but at a price designed for small and medium-sized businesses with up to 300 users.
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