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IT Support Services

IT support service, user support and hosting service are of critical importance from the perspective of the smooth operation of any company. Primend has technical specialists whose knowledge makes it possible to offer quick and high-quality IT support for everything related to IT services and using those in a company. 

Our main goal is quick and high-quality service and customer satisfaction. 

User Support

User support service is aimed at the contract customers of Primend and comprises guidance of users, identification and solution of problems. We provide user support service by remote administration and on site. User support requests are received by trained specialists who are ready to solve most of the problems immediately. The technical team of Primend is large enough to provide the customer quick technical support. 

Support for servers and server services

Physical and virtual servers require daily support and administration. Server support service is a service designed for contract customers of Primend and includes updating of servers, 24/7 monitoring (monitoring of hard disk, memory and processor capacity) and prevention of errors. Server support service is generally provided so that the customer does not even notice it, outside working hours. 

Microsoft 365 helpdesk service

The service has been designed for companies who do not wish to configure and set up users, lists, permissions, licenses in the Microsoft 365 admin portal. To provide you with support through a person who would help you with the said tasks, we have developed a simple and affordable service called Microsoft 365 helpdesk service. With Microsoft 365 helpdesk we mainly offer support for simpler matters and operations in Office 365 and Microsoft 365. 

Support for cloud services

The goal of the team of Primend is to be the best implementer of cloud services and technical consultant in the market. We want to be sure that you are using the possibilities of cloud services to the maximum extent, regardless of whether you have one server or the whole services of the company in the cloud. We are ready to offer support for everything related to cloud services and the use thereof in the company. 

IT Manager and consultation service

The service is designed for medium-sized companies (up to 250 users) that do not have their own IT managers. 
The IT Manager service includes:

  • Organisation of IT development directions based on the needs of the company;
  • Participation in the management meetings of the company and IT development according to the business need; 
  • Creation of the IT budget and monitoring fulfilment;
  • Ensuring the operation of IT (computer and telephone network, hardware and software, registers and databases) and communication with service providers;
  • Creation of regulations for IT users and monitoring fulfilment;
  • Ensures maintenance and operation of IT equipment without interruptions in cooperation with the service provider;
  • Organisation of IT procurements; ensuring the existence of the necessary technologies;
  • Ensuring IT security measures;
  • Planning of the IT unit, organisation, control and management.

Support for consolidation and connection of systems

Mergers and acquisitions bring along a lot of work. One of the most important things is to take the IT systems that keep the business running to a common platform and consolidating those. The specialists of Primend assess the IT systems of both companies, describe the processes and create instructions to make the transition smooth and avoid standstill. We migrate e-mail systems onto a common platform and unify the access requirements of users according to the regulations of the company. All that is supported by accurate documentation and user training, so that the company can continue its core business.

TABLOO Support

As the company develops, it is necessary to improve the intranet and various functionalities of the document library solution. Also, users constantly have new needs that they may not be able to satisfy independently. TABLOO is based on the Microsoft Sharepoint online database and Microsoft constantly renews and updates the environment. Therefore, the interfaces specially created and set up for your solution may break.

The use of TABLOO solution with the support service ensures the operative support of Primend to the employees in using the solution and developing new possibilities. Thus, Primend is also constantly aware of the needs of the employees and can provide more useful tips during trainings and make suggestions for developments that can be of benefit for the company.

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