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An homage to our customers and an irreplaceable support team

Author: Helen Neudorf Time: 08.04.2020

Today, we have spent nearly 4 weeks in a national state of emergency with our customers. When the seriousness of the situation became clear, we decided to do our best to help our customers and also others who, with our knowledge, could move to telework better.

We quickly set up kind of an industry where the sales team calls and conducts Teams trainings and helps organize the necessary equipment to reorganize the work. The other part of the team compiles various guides, blog posts and instructional videos and makes sure that they are available on all our channels.

Today, however, the greatest work has been done by our fantastic support team, who make sure all existing solutions work smoothly on a daily basis and that all new solutions can be up and running quickly, so that our customers can continue their daily work fast and painlessly.

In order to know how we are doing and to put more emphasis on it, we always ask our customers for feedback through Recommy. This morning's Primend Recommy recommendation index was 73%, which is one of the highest for us ever.

We are very grateful to all our customers who have said a good word and appreciated the work of our support services. It shows us that we are doing the right thing and moving in the right direction and is an homage to our support team, which we are very proud of.