We use cookies to provide the best experience

We use cookies to offer you the best customer experience. With the help of cookies, we can offer you the information you like about our products and services. If you give your consent to the use of cookies, press the "I accept cookies" button. If you want to manage your cookie preferences, click the "Change cookies" button. Your choice of cookies will be stored for 90 days. Learn more about cookies

Change cookies

I accept cookies

Please select and confirm the cookie preferences that suit you:

We use cookies on our website to ensure that important operations and certain functionalities work. Without these cookies, the website will not work properly.

We use marketing cookies to deliver personalized advertising to you. Personal ads allow you to take part in many different campaigns. If you do not wish to receive personal advertisements, you can still visit our website, but the advertisements you see may not be relevant to you.

We use analytical cookies because they help collect data about how many customers use the website, what content they browse and other information necessary to improve the functionality of the website. By using statistical cookies that collect anonymous information, we can learn how visitors reach the website and use the website.

I agree to the selected cookies

I agree to all cookies

Frequent requests and solutions

1.

How to change your computer password? 
  If you’re connected to office network: 
 
  • Press CTRL + ALT + DELETE on your keyboard and in the new window choose "change password". 
  If you aren’t connected to office network: 
 
  • Turn on VPN and log in. 
 
  • Press CTRL + ALT + DELETE on your keyboard and in the new window choose "change password".
 
  • Log out of VPN and log in again with the new password. 

2.

Computer is slow, what to do?
 
  • Try closing programs and if nothing changes, contact our IT support. 
 
  • Restart the computer.

3.

How to read e-mails in MS Office 365 web application? 
 

4.

Outlook won’t open in computer.
 
  • Try restarting your computer.
 
  • If restart doesn’t help, contact IT support.

5.

I am going on vacation and I need to forward my e-mails to a colleague. How to do it?
 
 

6.

How to turn on "Out Of Office" message?
  Out Of Office messages can be turned on both in web and regular application:
 
  • In Outlook desktop open File -> Info > "Automatic Replies"
 

7.

OneDrive won’t upload files 
  Check if OneDrive is running. The icon should be in the right-hand corner of the taskbar (or under hidden icons). 
 
  • Grey icon means: OneDrive is offline. Click on it and log in.
 
  • Blue icon means: OneDrive is online. Check next steps.
  Check if syncing is turned on: 
 
  • Right click on the icon. Select “Settings” > Tab “Back up” > “Manage back up” > follow the steps in new window. 
 
  • If it’s running, check if it has given any syncing errors. 
 
  • If restarting the computer didn’t help, contact IT support.  

8.

How to open files in OneDrive cloud? 
 
 
  • Click on the OneDrive icon in the left 

9.

How to share a file/folder in OneDrive? 
 
  • If you want to share files on your computer, double click the OneDrive icon; 
 
  • Select the file/folder, right-click on it and select "Share";
 
  • Next you need to enter the recipient’s e-mail address; 
 
  • Click “Send”. 

10.

Digital signing isn’t working
 
  • Check whether ID-software offers an update. 
 
  • If the ID-software is up to date, contact IT support, who will fix the update.

11.

Can’t log in to bank with ID-card/mobile-ID 
 
  • Does the ID-software recognize the ID-card in reader? 
 
  • Check whether ID-software offers an update.  
 
  • Try another web browser. 
 
  • If none if the above works, contact IT support.

12.

Can’t connect to the printer 
 
  • Check if the printer is turned on.
 

  • The issue is on the printer’s side:
 
  • There could be an error displayed on the printer’s screen (out of paper, ink level low etc). Usually in this case the printer let’s you know how to continue. 
 
  • If the printer doesn’t have a screen, there should be an indicator light close to the buttons. The light should be orange (might blink) in case of any issues. Restarting the printer could help.
 

  • The issue is on the computer’s side: 
  If the printer is connected via USB (There are several cables connected to the printer. One of them is connected to the computer.) :
 
  • Unplug the USB cable from the computer; 
 
  • Restart the printer;
 
  • Plug the USB cable back into the computer (After a successful connection, there should be a short notification sound.); 
 
  • Try printing again and make sure the correct printer is chosen.
  If it is a network printer (there are no cables between the printer and computer):
 
  • Try the Windows fix:  Start >Settings > Devices > Printer & scanners > Add a printer or scanner.
 
  • Below will be a list of printers the computer already knows.
 
  • Pick the correct printer and click "Manage".
 
  • Click "Run the troubleshooter".
 
  • Try adding the printer again: Start > Settings > Devices > Printer & scanners > Add a printer or scanner
 
  • It would be good to delete the old printer before adding a new one -  Start > Settings > Devices > Printer & scanners > Choose the printer > click "Remove device"   
 
  • Adding a new printer is done in the same window. Just pick „+ Add a printer or scanner“. If the search is completed, a list of printers the computer found will be shown. 
 
  • Select the correct one and click „Add device“ or „Install device“ (Depending on the version of Windows, the button is different.)  
 
  • Try printing again.
 
  • If the recommendations above didn’t work, contact IT support.
 

CONTACT US:

 +372 687 0606
  tugi@primend.com

 

 

Ask for an offer