At Primend, our mission is to create solutions that empower organizations to thrive. We are dedicated to continually enhancing customer satisfaction and overall business performance. To support this commitment, we’ve developed and maintain an integrated Quality and Information Security Management System (IMS).
We’re pleased to announce that Primend’s ISO certifications have been renewed in accordance with the ISO 9001:2015 and ISO/IEC 27001:2022 standards, reinforcing our dedication to quality and information security across all operations in Estonia, Latvia, and Lithuania.
Our IMS is built upon two internationally recognized ISO standards:
ISO 9001:2015 – Quality Management
This globally recognized standard provides a framework that ensures our services meet customer expectations. By applying principles such as customer focus, leadership involvement, a process-driven approach, and continuous improvement, we consistently deliver high-quality services that generate real business value. Our recertification underlines our unwavering commitment to quality and operational excellence.
ISO/IEC 27001:2022 – Information Security Management
ISO/IEC 27001:2022 is an international standard that sets requirements for establishing, implementing, maintaining, and continually improving an information security management system (ISMS). Its goal is to help organizations protect their information, manage security risks, and ensure data confidentiality, integrity, and availability. The latest version of the standard highlights our proactive approach to addressing the evolving landscape of information security and reaffirms our commitment to safeguarding our clients’ sensitive data.
Renewing our information security management certification under ISO/IEC 27001:2022 demonstrates our continuous improvement mindset and dedication to maintaining the highest standards of information security in today’s rapidly changing digital world.
"Successfully passing the ISO recertification is a testament to our team’s dedication to quality and excellence in process management. Holding valid ISO certifications isn’t just a mark of quality—it’s also a promise to our current and future clients: we deliver value systematically, consistently, and wholeheartedly."
Marit Pajulaid – Head of Processes and Quality
