PRIMEND CYBER INSURANCE    | POWERED BY: Compensa Life Vienna Insurance Group

Protect your business against
cyber threats

Insure against the most common cyber risks and stay focused on business growth.

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INTELLIGENCE REPORT

It's happening in the Baltics

Real incidents reported across Estonia, Latvia and Lithuania — the exact risks Primend Cyber Insurance, delivered with Compensa, is built to cover.

€29M
Estonia

Fraud losses in Estonia reached €29 million in 2025

RIA reports that people and organisations in Estonia lost roughly €29 million to fraud in 2025. While individuals are targeted most often, business-related fraud drives the largest financial losses.

Source: ria.ee
€7.8M
Latvia

€7.8M lost by Latvian bank customers in 8 months

Finance Latvia Association reports that customers of the country's four largest banks lost more than €7.8 million to fraud in the first eight months of 2025 — telephone scams and investment fraud led the losses.

€6M
Lithuania

€6M organised fraud scheme involving EU funds

EPPO uncovered a network of more than 30 companies suspected of fraudulently obtaining nearly €6 million in EU funding through fictitious transactions and manipulated documentation.

Financial amounts and dates are based on reported figures from official law-enforcement releases and local media across Estonia, Latvia and Lithuania.

CYBER INSURANCE COVERAGE

What risks does Cyber Fraud Insurance cover?

Cyberattacks

Information systems breaches

We will reimburse costs so that your company can clean its computer system after a cyberattack and cover the repair and restoration of the computer system.

Computer fraud

Payment data theft

We will cover costs related to cybercriminals breaking into a computer and gaining access to customer settlement accounts or payment cards.

Data leakage

Losses caused to third parties

We will reimburse third parties for property damage, loss of profit and non-material damage caused by the occurrence of an insured risk.

The insurance service provider is ADB Compensa Vienna Insurance Group Latvia branch (registration number 40103942087, address: Vienibas gatve 87h, Riga, Latvia, LV-1004).  When distributing insurance products to legal entities in Lithuania and Estonia, providing information and ensuring insurance coverage is carried out in accordance with the Freedom of Service (FOS) principle and the requirements regulated by the Insurance and Reinsurance Distribution Act.

WHAT PRIMEND OFFERS

End-to-end cybersecurity support for Baltic businesses

From risk analysis and audits to employee awareness, technical safeguards and cyber insurance — Primend helps businesses strengthen resilience across the Baltics with one trusted partner.

  • Cybersecurity audit
  • NIS2 compliance assessment
  • Cybersecurity training
  • Cybersecurity solutions
  • Incident and crisis plans
  • Cyber Insurance
12+
YEARS OF EXPERIENCE
700+
CLIENTS ACROSS THE BALTICS
100+
IN-HOUSE SPECIALISTS
7x
MICROSOFT PARTNER OF THE YEAR
95.69
CUSTOMER FEEDBACK INDEX (NPS)
81
RECOMMENDATION SCORE / NPS
ISO 9001
QUALITY MANAGEMENT
ISO 27001
INFORMATION SECURITY
3
BALTIC COUNTRIES
48 000
customer inquiries a year
1h 15min
average initial response
10 000+
USERS WE SUPPORT
APPLY FOR AN OFFER

Cybersecurity Insurance Quote

Fill in the form and our team will get back to you with a tailored Primend Cyber Insurance offer for your business.

  • Personal consultation
  • No commitment
  • Pairs with Primend security services
INSURANCE UNDERWRITTEN BY

Fields marked with an asterisk (*) are mandatory

Submit claim

Cyber Fraud Insurance Claim

Report the incident and submit a claim. Compensation is paid within 30 days after all required documents have been received.

  • We respond within 24 hours
  • Handled by Primend as an authorised insurance agent
  • Compensation is paid within 30 days
INSURANCE UNDERWRITTEN BY

INSURANCE DISTRIBUTION NOTICE

When receiving the claim, Primend acts as an authorised insurance agent of Compensa Vienna Insurance Group. Primend processes the personal data provided in the application solely for the purpose of preparing the claim and forwards it to Compensa Vienna Insurance Group.

Fields marked with an asterisk (*) are mandatory

CANCEL POLICY

Cyber Insurance Policy Termination Request

Fill in the form to terminate the insurance policy and your obligation to pay future insurance premiums.

  • Guided termination process
  • Handled by Primend as an authorised insurance agent
  • Unused premium is refunded
INSURANCE UNDERWRITTEN BY

INSURANCE DISTRIBUTION NOTICE

Primend acts as an authorised insurance agent of Compensa Vienna Insurance Group and processes the personal data in this application for the purpose of preparing the termination of the insurance policy and the final premium settlement.

Fields marked with an asterisk (*) are mandatory

IMPORTANT TO KNOW

Coverage, limits and exclusions

Coverage limits, deductibles and claim payment terms are defined in the insurance policy and applicable terms and conditions. The territorial scope of coverage is specified in the policy.

Insurance does not cover losses caused by:

  • Did not arise as a result of an insured risk
  • Disruption of external services (electricity, internet, telecommunications)
  • Use of unlicensed or improperly used software
  • Actions of the policyholder's employees, unless an external unlawful attack
  • Intellectual property rights infringements — unlawful use, distribution, theft
  • Funds fraudulently obtained — ransom demands, gambling sites, cryptocurrency loss
  • failure to maintain essential security measures, such as firewall or antivirus protection
PRICING

Cost of Cyber Fraud Insurance

Industry & turnover

The broader your customer base and the higher your turnover, the more attractive the target and the larger the potential exposure.

Selected coverage & insured sum

Higher coverage limits and a larger insured sum increase the premium, but also the protection you receive.

Preventive cyber resilience

Just as alarm systems lower property risk, MFA, encryption and proactive security reduce your rate — and your exposure.

TYPICAL PREMIUM FOR SMEs
€20–€70 /mo

Small and medium-sized enterprises often pay around this range for cyber fraud insurance.

The insurance service provider is ADB Compensa Vienna Insurance Group Latvian branch, registration number 40103942087, Vienības gatve 87h, Riga, Latvia.

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FAQ

Questions businesses often ask

Quick answers to the most common questions about Primend Cyber Insurance.

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Primend Cyber Insurance helps cover selected costs related to covered cyber incidents. Depending on the policy, this may include payment data theft, system restoration, third-party damage, diagnostics, preventive actions and crisis communication support.

No. Insurance does not replace cybersecurity. It provides additional financial protection when a covered incident occurs. Strong cybersecurity measures remain essential for reducing risk and supporting business continuity.

This solution is designed for businesses that rely on digital systems, handle sensitive data or want stronger protection against cyber-related financial and operational risks. It is especially relevant for SMEs without extensive in-house cybersecurity resources.

Primend helps businesses strengthen cybersecurity through services such as audits, NIS2 compliance assessment, training, cybersecurity solutions, crisis planning and support in arranging Primend Cyber Insurance.

To receive an offer, you typically need to provide basic company information, contact details and some information about your current cybersecurity setup. This helps assess your needs and prepare a suitable proposal.

No. Coverage depends on the insurance policy, limits, deductibles and applicable terms. Some events and losses may be excluded, such as external service outages, unlicensed software, certain internal actions or failure to maintain essential security measures.
IMPORTANT TO KNOW

What To Do If You Become a Victim

First 24 hours: act quickly, stop further loss and keep the evidence intact.

First 24 hours

  • Contact your bank immediately.
  • Freeze suspicious transactions.
  • Change passwords and revoke active sessions.
  • Report the incident to the police.
  • Notify your cyber insurance provider.
  • Preserve emails, invoices and communication records.

Is your business already cyber-protected?

We analyse your environment and recommend the right combination of security solutions and insurance — so you can focus on growth.

What we do

Terviklik IT Baltic businesses

One partner for everything from user support to management-level guidance — strategy, implementation and 24/7 operations.

IT support services

24/7 user support, device management and proactive monitoring.

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Microsoft cloud services

Microsoft 365, Azure migration, licences and architecture.

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Microsoft 365 Copilot

Copilot deployment, training and pilot projects for your team.

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Cybersecurity

Risk assessment, MDR, Zero Trust and compliance (NIS2, ISO 27001).

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Need secure IT, cloud or Microsoft services?

If your business needs reliable IT support, strong cybersecurity, modern cloud solutions or smarter Microsoft licensing, Primend is your partner. Let's talk.