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PRIMEND AI JOURNEY

Take your company into the AI era

We help you adopt AI safely, practically, and company-wide — from first steps to daily use across every team.

Request a quote View the journey
PRIMEND AI JOURNEY

Your AI Adoption Step-By-Step

Six steps, four phases — from aligning your people to sustaining real daily use.

ALIGN
DISCOVER
BUILD
SUSTAIN
1

Knowledge Alignment

Get everyone speaking the same AI language.

  • Company-wide AI literacy session
  • Shared understanding of opportunities and limits
  • Foundation for informed decision-making
2

Leadership Consultation

Define what AI success looks like for your business.

  • Identify high-impact use cases together
  • Align AI goals with business strategy
  • Set priorities and ownership
3

Departmental Deep Dive

Find where AI creates the most value, team by team.

  • Workshops with each department (60–90 min)
  • Map current workflows and pain points
  • Shortlist practical AI use cases
4

Custom Solution Design & Deployment

Build and roll out the right tools for your teams.

  • Solution design based on real workflows
  • Setup starting from €250
  • Secure integration with existing systems
5

Technical Roundtable

Make sure AI fits your IT, data, and security setup.

  • Infrastructure and data readiness review
  • Security and compliance alignment
  • Technical fit-check before scaling
6

Continuous Adoption

Keep improving as your teams actually use it.

  • Ongoing usage monitoring
  • Regular check-ins and refinements
  • Long-term support and training
Microsoft Partner of the Year · 7x winner

Microsoft Copilot — your team's daily AI sidekick

As a long-standing Microsoft partner, we bring Copilot into your Microsoft 365 environment the right way. Our Get Started with Copilot program is a guided 5-week journey that takes your team from first login to real, measurable productivity gains.

  • Hands-on Copilot workshop for your team
  • Microsoft 365 Copilot licensing and rollout
  • Security, data governance & permissions review
  • Use-case mapping for each department
  • Adoption support and measurement
MICROSOFT 365 COPILOT

Get Started with Copilot Program

A 5-week guided rollout — from kickoff to confident, everyday Copilot users.

1
WEEK 1 Kickoff & readiness check
2
WEEK 2 Security & data preparation
3
WEEK 3 Copilot workshop for users
4
WEEK 4 Department use-cases & pilots
5
WEEK 5 Adoption review & next steps
HOW WE WORK TOGETHER

Designed to make everyday work easier for everyone

AI works for you — cutting hours, not adding tasks.

Client / Leadership

Owns the vision. Sets priorities and defines where AI tools are needed most.

Primend / AI & Technical Partner

Leads the journey. Designs solutions, manages security, integration, and ongoing support.

Client's Teams / End Users

Use the tools daily and share feedback that shapes adoption — so workloads get lighter and hours get freed up.

WHAT PRIMEND OFFERS

End-to-end IT service for Baltic businesses

From AI literacy and leadership alignment to secure deployment and daily adoption — Primend helps companies integrate AI across teams with one trusted partner.

  • AI fundamentals training for the whole team
  • Leadership consultation and strategy
  • Departmental ideation workshops
  • Pilot project execution — approx. 8 weeks
  • M365 security configuration and Copilot deployment
  • Ongoing support and adoption monitoring
12+
YEARS OF EXPERIENCE
700+
CUSTOMERS ACROSS THE BALTICS
100+
INHOUSE SPECIALISTS
7
TIMES MICROSOFT PARTNER OF THE YEAR
95.69
CUSTOMER FEEDBACK (CSAT INDEX)
81
PRIMENDIAN MOTICHECK SCORE
ISO 9001
QUALITY MANAGEMENT
ISO 27001
INFORMATION SECURITY
3
BALTIC COUNTRIES COVERED
FAQ

Questions businesses often ask

Quick answers to the most common questions about Primend and how we work with our customers.

Request a quote

IT support, cybersecurity, Microsoft licenses and cloud services — under one accountable Baltic partner.

We operate across Estonia, Latvia and Lithuania.

Yes. We regularly take over support and infrastructure management from existing providers.

Pricing depends on company size, services and support requirements.

Yes. We help customers meet security, governance and compliance requirements.

Is your business AI compatible?

We analyse your environment and recommend the right combination of AI tools and integration — so you can focus on growth while we handle the technical journey.

See also other services

IT support services

24/7 user support, device management and proactive monitoring.

Read more

Microsoft cloud services

Microsoft 365, Azure migration, licences and architecture.

Read more

Microsoft 365 Copilot

Copilot deployment, training and pilot projects for your team.

Read more

Cybersecurity

Risk assessment, MDR, Zero Trust and compliance (NIS2, ISO 27001).

Read more