Support service of cloud services has been designed for larger companies with an IT manager and/or their own IT team. The value of Primend in the service is based on knowledge and experience we have gained by completing various projects and passing various trainings. We have been operating in the area for the past 15 years, and the knowledge and experience of our team are undoubtedly the best in the market. 

The goal of the team of Primend is to be the best implementer of cloud services and technical consultant in the market. We want to make sure that you select the right package when sourcing cloud services, and use the opportunities provided to the maximum level during the subsequent implementation. We are ready to offer you support with everything concerning cloud services, use of the services in the company, migration from different platforms to the Microsoft environment, security and administration.

Key words for support service of cloud services:

Technical support in Estonian, Latvian, Lithuanian, Russian and English
Dedicated support person in regard to licensing
Communication with third parties (Microsoft Azure and Microsoft 365 services, Amazon, Google, Pipedrive)
Technical consultation for Microsoft 365, Office 365 services (OneDrive for Business, Sharepoint online, Teams, Power BI, EMS, Intune)
Technical consultation for Azure services
ADConnect, ADFS monitoring and integration support with other cloud services
Monitoring of services (by the cloud service provider)
Consultation on implementation of new cloud services
Security consultation, Secure Score analysis and recommendations
Primend Marketplace – license management and billing environment 
Responding within 1 hour
 

Why is the support service of cloud services by Primend different from that of other service providers:

We are always available by e-mail, phone or live-chat
Team of technology experts – when you contact the technical support of Primend, you may be sure that you are communicating with a technology expert on cloud services
Operational efficiency – when you contact the support for cloud services, you may be sure of our hard and speedy work in order to solve your problem or find an answer to it. We do not simply solve your current problem but we offer solutions for improved performance of the system. Our knowledge and attitude towards our customers make us different from other service providers
Transparency – if we do not have the answer, we also do not pretend to. We are honest and suggest next steps to find a quick answer to a problem. Our technicians have deeper access to various databases of cloud services where we get quicker and better technical help
Documentation – we record all the information related to your company in the information system of Primend. That assures the customer that we are thoroughly informed of your systems and associations between the systems. That remarkably reduces the time spent on collecting preliminary information when a problem occurs, and ensures a quick response to the customer
 
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